AI for the systems you can't replace, and the problems no product solves.
Not every system has a modern API, and not every problem fits a product. Our engineers add AI to the systems you already depend on and build custom AI solutions on the same governed platform as our products.
Give older systems new skills without replacing them.
Many businesses run on an ERP, a line-of-business application or an in-house database that is too important to switch off and too old to work with modern AI tools. Replacing it is a multi-year project. Extending it is not.
We connect Fidevra agents to the system through whatever it already offers: APIs, database views, file exchanges or, where nothing else exists, the screens your people use today. The system stays as it is. It gains agents that read, check and act in it.
Plain-language access
Ask questions of years of records in plain language, with answers that point to the records they came from.
Document and email intake
Invoices, orders and requests that arrive by email or PDF become transactions in the old system, with approvals where the rules require them.
Agents on existing workflows
Chase, check and update records in the legacy system on a schedule or when an event arrives, the same way our agents work in SAP or Salesforce.
Bridges to modern systems
Keep a legacy system in step with Salesforce, HubSpot or a new ERP while both are live, so a long transition does not mean double keying.
Migration assistants
Profile, clean and move data from legacy databases into SAP S/4HANA and other modern ERPs, with every record checked and logged.
The same controls
Approvals, segregation of duties, the audit trail and the kill switch work on a legacy system exactly as they do on a modern one.
When the problem is yours alone, we build the solution with you.
Some of the most valuable AI work is specific to one company: a pricing rule, an inspection process, a planning decision. We design and build it with your team on the Fidevra platform, so it ships with approvals, an audit trail and your own LLM from the first day.
Agents for your own processes
Agents for the work that is unique to your business, from configuring complex quotes to handling warranty claims.
Document understanding
Extraction and checking for the contracts, certificates, drawings and forms your industry runs on.
Decision support
Recommendations for planning, pricing or scheduling, explained in plain language and approved by a person before anything changes.
AI inside your own applications
Assistants and agents added to your portals and in-house applications through the Fidevra platform's APIs.
From first conversation to running in production.
The same four stages for a legacy extension or a custom solution, with the success measures agreed before any build starts.
Discover
We map the process, the systems and the data, and agree what success looks like and how it will be measured.
Prototype
A working version on your own data, so you judge real results instead of slides.
Build
Production-ready on the Fidevra platform, tested end to end, with approvals and limits set by your rules.
Run
We operate and improve it with you, or hand it to your team to run and extend.
Custom work that doesn't become a one-off script.
Everything we build runs on the same platform as our products, so it keeps getting better after the project ends.
- Governance included
Approvals, segregation of duties, scoped service accounts, the audit trail and the kill switch come with every solution.
- Your model, your infrastructure
Bring your own LLM. Run it as a managed service, in your own cloud or on-premises.
- Maintained, not abandoned
Connectors, security and platform features keep improving underneath your solution.
- Measured on outcomes
Touchless rate, cycle time or errors caught: the numbers are agreed up front and reported after go-live.
Things people ask about custom work.
What counts as a legacy system?
Anything that is hard to connect to modern AI the usual way: older ERP versions, in-house applications, databases without APIs and desktop software. If your team still re-keys data into it, it is a good candidate.
Do we have to change the legacy system?
No. We use what it already offers and start read-only. Agents only write to the system once you have approved the brief, the limits and the approval rules.
How is custom work priced?
Each project is scoped and quoted after the discovery conversation. Solutions that run agents in production use one of our plans.
Can our own team maintain what you build?
Yes. On the Business and Enterprise plans your team can edit, version and promote agents themselves, with the same guardrails our engineers use.